This is the season that your customer service is being most severely tested. In the run-up to Christmas, a lot of shoppers are impatient but now we're entering the realm of the desperate-to-find-a-gift customers.
If your front-line people are fraying, remind them the trick to providing good customer service to all customers is going in with the right attitude.
So when you're dealing with a customer, the person in front of you is not just another problem in an already busy day. He or she is an opportunity to make a difference to someone. That's the kind of customer service attitude that will help you smile and really mean it - and send them away thinking good thoughts about your business and wanting to spread the word.
For more on how to provide excellent customer service, see my Customer Service Guide. It's packed with tools you can use to assess and improve customer service in your small business, including information on how to deal with customer complaints.
Share Your Expertise on Customer Service
- Readers Respond: Tips for Better Customer Service: Add your tips for providing good customer service here.
- Share Your Story: My Worst Customer Service Experience: What was your worst customer service experience either as a customer or as a small business owner?
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