This is the season that your customer service is being most severely tested. In the run-up to Christmas, a lot of shoppers are impatient but now we're entering the realm of the desperate-to-find-a-gift customers.
If your front-line people are fraying, remind them the trick to providing good customer service to all customers is going in with the right attitude.
So when you're dealing with a customer, the person in front of you is not just another problem in an already busy day. He or she is an opportunity to make a difference to someone. That's the kind of customer service attitude that will help you smile and really mean it - and send them away thinking good thoughts about your business and wanting to spread the word.
For more on how to provide excellent customer service, see my Customer Service Guide. It's packed with tools you can use to assess and improve customer service in your small business, including information on how to deal with customer complaints.
Share Your Expertise on Customer Service
The Good:
- Readers Respond: Tips for Better Customer Service: Add your tips for providing good customer service here.
The Bad:
- Share Your Story: My Worst Customer Service Experience: What was your worst customer service experience either as a customer or as a small business owner?
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Interesting Blog! We’ve recently increased our fees by about 21% – and haven’t noticed any significant drop in new business. Basically, it just goes to show that the bloggers are right and customer service seems to be more important that price in this marketplace.
he best way to give excellent customer service is, of course, solve the customer’s problem. There many ways to give customer service. It is a step by step process. But, though you follow the whole process and if in the end, you were not able to solve customer’s issue, it is useless.
The best way to provide excellent customer service is, of course, to solve the customer’s problem successfully. How can you give customer satisfaction when his problem remains unsolved. So, customer service provider must really solve the customer’s issue to make the customer satisfied.