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Susan Ward

How to Provide Excellent Customer Service

By December 22, 2012

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This is the season that your customer service is being most severely tested. In the run-up to Christmas, a lot of shoppers are impatient but now we're entering the realm of the desperate-to-find-a-gift customers.

Good customer service increases sales.

If your front-line people are fraying, remind them the trick to providing good customer service to all customers is going in with the right attitude.

So when you're dealing with a customer, the person in front of you is not just another problem in an already busy day. He or she is an opportunity to make a difference to someone. That's the kind of customer service attitude that will help you smile and really mean it - and send them away thinking good thoughts about your business and wanting to spread the word.

For more on how to provide excellent customer service, see my Customer Service Guide. It's packed with tools you can use to assess and improve customer service in your small business, including information on how to deal with customer complaints.

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Comments
December 23, 2010 at 8:13 pm
(1) Calgary Property Management Companies says:

Interesting Blog! We’ve recently increased our fees by about 21% – and haven’t noticed any significant drop in new business. Basically, it just goes to show that the bloggers are right and customer service seems to be more important that price in this marketplace.

December 25, 2012 at 8:04 am
(2) cindy penn says:

he best way to give excellent customer service is, of course, solve the customer’s problem. There many ways to give customer service. It is a step by step process. But, though you follow the whole process and if in the end, you were not able to solve customer’s issue, it is useless.

January 2, 2013 at 5:19 am
(3) cindy penn says:

The best way to provide excellent customer service is, of course, to solve the customer’s problem successfully. How can you give customer satisfaction when his problem remains unsolved. So, customer service provider must really solve the customer’s issue to make the customer satisfied.

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