In my first after-Christmas foray into the local retail stores, I saw a lot of people shopping - but I also saw a lot of people lined up at customer service counters waiting to make returns.
Make sure you and your staff are providing customer service rather than disservice with these tips for handling returns.
More on Handling Returns
- How to Handle Customer Complaints
- Writing a Return Policy (About.com Retailing)
Image (c) Eileen Bach / Getty Images
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