In my first after-Christmas foray into the local retail stores, I saw a lot of people shopping - but I also saw a lot of people lined up at customer service counters waiting to make returns.
Make sure you and your staff are providing customer service rather than disservice with these tips for handling returns.
More on Handling Returns
Learn More About Good Customer Service:
- Customer Service Guide for Small Businesses
- Give Your Small Business a Customer Service Makeover
- Customer Service Basics: How to Help a Customer
- The 5 Types of Customers
- A Customer Service Survey Sample for Your Small Business
- 4 Ways to Provide Excellent Customer Service That Outshines Your Competitors
- 5 Secrets of Good Customer Service
- 10 Customer Service Tips
- 8 Rules for Good Customer Service
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