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Canadian Small Business of The Month
Part 3: Heather Diodati: Marketing and Production


More of this Feature
• Part 1: Whimsies by DDesign
• Part 2: The Creative Process
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"I'm new to the whole website thing, and I'd like to know what hosting services people recommend. I know there are some free ones out there but is this a case of you get what you pay for?"
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Creativity has certainly fueled Heather's success, but she feels that her persistence and perseverance have been a big help along the way. For instance, "creating" the Pet Virus was just the first step; executing the idea and producing the Pet Virus was a process in itself, a process that illustrates Heather's persistence.

Whimsies! by DDesign is a home-based business based near Montreal, Quebec. In the beginning, Heather and her family started making Pet Viruses by hand. The prototypes were problematical, however; Heather wanted the Pet Virus to have fur of a particular lime green shade. She went through an extensive program of searching and experimenting, even at one point trying to dye white fur herself, a failure that ended up looking like someone's used bathmat. The fur she wanted was impossible to find in Canada and too expensive in the United States. Finally she was able to find the fur at a reasonable price from a supplier in England.

The next stage was marketing. Heather credits word-of-mouth for her sales figures to date, especially her family, friends, and work buddies who "were so pleased with their products that they 'spread the word'". In fact, the word spread so well that Heather and her family couldn't keep up with the large number of orders. She needed to find a manufacturer. An intensive search on the Net, by telephone, by email, by fax, and by snail mail led to a company in China that now produces the Pet Virus.

As you see, Heather doesn't believe in settling for second best. She believes that if your product is of the best possible quality, you'll be even more proud of it. When Heather created the Pet Virus, she had a definitive vision of the finished product; it just had to be a neon or lime green and extra furry. Even though the "right" fur was very difficult to track down, she refused to allow her product to be compromised and kept searching until she found exactly what she wanted.

Heather's goal for 2001 is to have a Pet Virus in every home housing a computer. To accomplish this, she plans to "market, market, market!" So selling the Pet Virus and her personalized cartoons over the Internet was a natural step. Before Heather could create her own Web site, though, she needed to learn HTML. While Heather describes this as "a lot of headaches with countless error messages", creating her own Web site and getting it online is the achievement she's most proud of to date.

"There's no such thing as can't; if they can do it, you can do it," says Heather. Her advice to someone who'd like to start a business? "Believe in your product. Be proud and excited about your product. If you look at your product and you get goosebumps, this is good!" And no matter what happens, "Don't give up too quickly. Believe in yourself.

First page > Whimsies by DDesign > Page 1, 2, 3

You can contact Heather Diodati at info@whimsies-online.com or visit her Whimsies Online Web site.

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Disclaimer: The Canadian Small Business of the Month feature is provided for information purposes only. 

If you would like your business to be considered as The Canadian Small Business of The Month, email me at sbinfocanada.guide@about.com, and I'll send you a questionnaire. While completing a questionnaire is no guarantee of being featured in this series of articles, all completed questionnaires will be considered.

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