CRM - Customer and Client Relationship Management

An explanation of customer relationship management and how customer relationship management applies to small businesses.

Life is too short to invest your energy in maintaining a client relationship with a client who is bad for your bottom line and/or your mental health. If any of the situations in this article apply, it's time to fire a client.

Have you ever run into problems that resulted in a tense relationship between you and a client? Marshall Zierkel presents five lessons about client relationship management that will help you minimize conflict as it arises and add value to you in your clients’ eyes.

What are your tips for dealing with difficult people? Add your answers to this page offering strategies for dealing with difficult people.

Good CRM software or an online CRM system gives you the tools you need to provide the kind of CRM that delights your customers and improves your bottom line. Here's what to look for in a CRM system for small business.

Good online CRM lets you pick a CRM plan and get on with the important business of managing your client or customer relationships. This is especially important for small businesses that don't have IT departments. Here are my picks for good online CRM solutions for small businesses.

How is your knowledge of business ettiquette? Are you as smooth and polished as you would like to be? Keep track of your score as you go through this business etiquette quiz and discover whether your business manners mark you as a Maven or a Barbarian – or somewhere in between.

Maximizer CRM 11 is a powerful customer relationship management solution that delivers on its promises. Find out the details in this Maximizer CRM review.

This contact management software has an amazing number of features, is integrated with Microsoft Outlook, and internet-enabled. Free trial version is available.

Do you use CRM software or web CRM? Use this form for crm reviews to share what you think of the CRM software or web CRM you've used.

A CRM review of Microsoft Dynamics CRM Online, a full-featured small business CRM.

A CRM review of Salesforce Sales Cloud, a full-featured small business CRM.

A CRM review of Solve 360, a web CRM application that combines CRM with online project management.

A CRM review of Surado CRM Online, a full-featured small business CRM with an excellent array of features for the price.

A CRM review of Zoho CRM, an inexpensive web CRM application that is very suitable for small businesses.

Marketing Guide Laura Lake explains how you can increase your sales by 50% without increasing your marketing budget by nurturing, retaining, and maintaining your customer relationships with your existing customer base.