Customer Service And Customer Loyalty
Articles about improving customer service, including customer service tips, how to build customer loyalty, and information on customer service training.
My Worst Customer Service Experience
Small business owners share their worst customer service stories. Add your customer service story here and share your customer service tips so other small businesses can learn how to ensure good customer service.
Small business owners share their worst customer service stories. Add your customer service story here and share your customer service tips so other small businesses can learn how to ensure good customer service.
8 Rules for Good Customer Service
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. These eight simple rules will ensure that your business becomes known for its good customer service and allow you to reap the benefits that good customer service provides.
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. These eight simple rules will ensure that your business becomes known for its good customer service and allow you to reap the benefits that good customer service provides.
Customer Service Definition
What is customer service? And how do we define excellent customer service? Find out in this customer service definition.
What is customer service? And how do we define excellent customer service? Find out in this customer service definition.
Customer Service & Customer Engagement – Your Competitive Edge
This article presents strategies for improving customer service and building customer loyalty based on the results of a Telus/ Lumos Research study, including suggestions for using social media to increase customer engagement.
This article presents strategies for improving customer service and building customer loyalty based on the results of a Telus/ Lumos Research study, including suggestions for using social media to increase customer engagement.
Customer Service Survey
This short customer service survey questionnaire is designed to provide insight into the transaction between your business's staff and your customers. It's a general customer service survey that you can use to get feedback about face-to-face customer service interactions.
This short customer service survey questionnaire is designed to provide insight into the transaction between your business's staff and your customers. It's a general customer service survey that you can use to get feedback about face-to-face customer service interactions.
Put Some Extra Eyes on Your Customer Service
To find out if your business is providing the good customer service you want it to provide, you need to get some outside views. Here are some tips for finding out what your customers and/or clients think of your customer service with a link to a customer service survey that you can use.
To find out if your business is providing the good customer service you want it to provide, you need to get some outside views. Here are some tips for finding out what your customers and/or clients think of your customer service with a link to a customer service survey that you can use.
Good Customer Service Means Losing the Battle
Too many customer service representatives are sabotaging business's good customer service because they can't resist getting the last word in. Kelley Robertson explains how to keep customer complaints from escalating into customer crises that hurt your bottom line.
Too many customer service representatives are sabotaging business's good customer service because they can't resist getting the last word in. Kelley Robertson explains how to keep customer complaints from escalating into customer crises that hurt your bottom line.
Customer Complaints Create Profit
By listening carefully to customer complaints, we can identify opportunities for training employees, improving products and services, educating customers - and improving our business's bottom line. Mary Sandro explains how to turn customer complaints into opportunities.
By listening carefully to customer complaints, we can identify opportunities for training employees, improving products and services, educating customers - and improving our business's bottom line. Mary Sandro explains how to turn customer complaints into opportunities.
The 5 Types of Customers
Focusing on getting new customers to increase sales isn't the best way to improve your business's bottom line. Focusing on the 20 percent of your loyal customers can be much more profitable. Mark Hunter explains what the five types of customers are and how to turn more of them into loyal customers.
Focusing on getting new customers to increase sales isn't the best way to improve your business's bottom line. Focusing on the 20 percent of your loyal customers can be much more profitable. Mark Hunter explains what the five types of customers are and how to turn more of them into loyal customers.
10 Customer Service Tips
The big money isn't as much in winning customers as in keeping customers - and the key to keeping customers is the level of customer service you provide. Liz Tahir presents ten customer service tips that will keep them coming back.
The big money isn't as much in winning customers as in keeping customers - and the key to keeping customers is the level of customer service you provide. Liz Tahir presents ten customer service tips that will keep them coming back.
5 Secrets of Good Customer Service
You don't need to advertise much if you treat your customers right. Albert E. Schindler shares his secrets for providing good customer service, including how to build business to customer loyalty.
You don't need to advertise much if you treat your customers right. Albert E. Schindler shares his secrets for providing good customer service, including how to build business to customer loyalty.
Tips for Handling Store Returns
To make the store return a positive customer experience, you need to be sure both your return policy and your return process match your customer service goals. These tips for handling store returns will ensure you're providing customer service rather than disservice.
To make the store return a positive customer experience, you need to be sure both your return policy and your return process match your customer service goals. These tips for handling store returns will ensure you're providing customer service rather than disservice.
4 Ways to Provide Customer Service That Outshines Your Competitors
Good customer service will keep your customers coming back. But there's a step beyond that, the kind of customer service that gives you the edge over your competitors and brings in new customers. Here's how you can implement customer service that outshines.
Good customer service will keep your customers coming back. But there's a step beyond that, the kind of customer service that gives you the edge over your competitors and brings in new customers. Here's how you can implement customer service that outshines.
5 Lessons on Client Relationship Management
Have you ever run into problems that resulted in a tense relationship between you and a client? Marshall Zierkel presents five lessons about client relationship management that will help you minimize conflict as it arises and add value to you in your clients’ eyes.
Have you ever run into problems that resulted in a tense relationship between you and a client? Marshall Zierkel presents five lessons about client relationship management that will help you minimize conflict as it arises and add value to you in your clients’ eyes.
Cause-Related Marketing
Cause-related marketing can positively differentiate your company from your competitors and increase customer loyalty. And cause-related marketing lets you build a business that mirrors your personal values and beliefs. Steven Van Yoder explains how to make cause-related marketing the cornerstone of your marketing plan.
Cause-related marketing can positively differentiate your company from your competitors and increase customer loyalty. And cause-related marketing lets you build a business that mirrors your personal values and beliefs. Steven Van Yoder explains how to make cause-related marketing the cornerstone of your marketing plan.
Customer Relationship Management Definition
An explanation of customer relationship management and how customer relationship management applies to small businesses.
An explanation of customer relationship management and how customer relationship management applies to small businesses.
Customer Service Lessons From Two Top Retailers
Small businesses can learn a lot from bigger businesses about customer service. Find out what lessons about customer service you can apply to your own business from the success of Sleep Country Canada and Sears.
Small businesses can learn a lot from bigger businesses about customer service. Find out what lessons about customer service you can apply to your own business from the success of Sleep Country Canada and Sears.
Let Your Customers Communicate With You
What happens when your business's phone just rings and rings? Your potential customers go elsewhere. Use these tips to make sure your phone is a business tool rather than a business killer.
What happens when your business's phone just rings and rings? Your potential customers go elsewhere. Use these tips to make sure your phone is a business tool rather than a business killer.
6 Sure Ways to Increase Sales
Shifting your sales focus to enticing your current customers can make increasing your sales easier - and best of all, build the customer loyalty that results in repeat sales. Learn how with these six sure ways to increase sales.
Shifting your sales focus to enticing your current customers can make increasing your sales easier - and best of all, build the customer loyalty that results in repeat sales. Learn how with these six sure ways to increase sales.
Customer Relationships Are Key to Your Marketing Strategy
Marketing Guide Laura Lake explains how you can increase your sales by 50% without increasing your marketing budget by nurturing, retaining, and maintaining your customer relationships with your existing customer base.
Marketing Guide Laura Lake explains how you can increase your sales by 50% without increasing your marketing budget by nurturing, retaining, and maintaining your customer relationships with your existing customer base.
Providing Better Customer Service
Ronda L. Claire (Home-Based Basics) explains how to be a customer service "STAR" and includes a short quiz for you to see how your customer service measures up.
Ronda L. Claire (Home-Based Basics) explains how to be a customer service "STAR" and includes a short quiz for you to see how your customer service measures up.
Seeing Things From the Customer's Perspective
Analyzing ourselves as customers can be a big help when planning how to deal with and market to our customers. Claire Belilos explains how to use our expectations as customers to improve our customer relationships.
Analyzing ourselves as customers can be a big help when planning how to deal with and market to our customers. Claire Belilos explains how to use our expectations as customers to improve our customer relationships.