Articles Index

Customer Service Survey
This short customer service survey questionnaire is designed to provide insight into the transaction between your business's staff and your customers. It's a general customer service survey that you can use to get feedback about face-to-face customer service interactions.

Put Some Extra Eyes on Your Customer Service
To find out if your business is providing the good customer service you want it to provide, you need to get some outside views. Here are some tips for finding out what your customers and/or clients think of your customer service with a link to a customer service survey that you can use.

Good Customer Service Means Losing the Battle
Too many customer service representatives are sabotaging business's good customer service because they can't resist getting the last word in. Kelley Robertson explains how to keep customer complaints from escalating into customer crises that hurt your bottom line.

The 5 Types of Customers
Focusing on getting new customers to increase sales isn't the best way to improve your business's bottom line. Focusing on the 20 percent of your loyal customers can be much more profitable. Mark Hunter explains what the five types of customers are and how to turn more of them into loyal customers.

10 Customer Service Tips
The big money isn't as much in winning customers as in keeping customers - and the key to keeping customers is the level of customer service you provide. Liz Tahir presents ten customer service tips that will keep them coming back.

8 Rules For Good Customer Service
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. These 8 simple rules will ensure that your business becomes known for its good customer service and allow you to reap the benefits that good customer service provides.