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Customer Service Survey

A Customer Service Survey Example That You Can Use

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Customer service survey.

A simple survey can really help you shape up your customer service.

Image (c) RL Productions / Getty Images

This short customer service survey questionnaire is designed to provide insight into the transaction between your business's staff and your customers.

It's a general customer service survey example that you can use to get feedback about face-to-face customer service interactions; adapt it to your needs by adding other questions specific to your company if you wish.

Customer Service Survey

Dear Customer,
Our goal is to provide our customers with the best service possible. Please take a few minutes to complete the following customer service questionnaire. Your comments will enable us to see how we're doing overall and find out how we can improve.

Customer Service Survey
Excellent Good Average Fair Poor
Staff was available in a timely manner.
Staff greeted you and offered to help you.
Staff was friendly and cheerful throughout.
Staff answered your questions.
Staff showed knowledge of the products/services.
Staff offered pertinent advice.
Staff was courteous throughout.
Overall, how would you rate our customer service?
Open-Ended Questions
What did you like best about our customer service?
How could we improve our customer service?
Is there a staff person you would like to commend?
Name: Reason:
Thank you for taking the time to complete our customer service survey.

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