As small business owners, we get to experience customer service from both sides, as customer service providers and as customers of other businesses. What was your worst customer service experience and how do you ensure that your customers and/or clients don't experience that kind of customer service at your small business? Your story will help other small businesses provide good customer service.
Surprise! You Test-drive It, You Own It!
I put everything in writing up front - costs, services, what to expect. There is nothing worse for ruining your customer service reputation than adding surprise "unexpected" costs part-way into a job…
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