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Reader Stories: My Worst Customer Service Experience

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As small business owners, we get to experience customer service from both sides, as customer service providers and as customers of other businesses. What was your worst customer service experience and how do you ensure that your customers and/or clients don't experience that kind of customer service at your small business? Your story will help other small businesses provide good customer service.

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Describe the worst customer service you saw or experienced as either a customer or a business person.
What customer service policies or practices do you use at your small business to prevent this kind of customer service?

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What did you learn about good customer service from this experience? Share tips with other readers.

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