Updated Articles and Resources

By Susan Ward, About.com Guide since 2000

8 Rules for Good Customer Service Created: Sunday, August 15, 2004 Updated: Monday, May 28, 2012
These 8 simple rules will ensure that your business becomes known for its good customer service and allow you to reap the benefits that good customer service provides.
How to Answer the Phone Created: Tuesday, December 09, 2003 Updated: Monday, May 28, 2012
How you answer the phone says a great deal about your business. Here's how to do it properly.
Before You Buy a Printer Created: Saturday, December 06, 2003 Updated: Sunday, May 27, 2012
Thinking of buying a printer? Find out what you need to know before you buy.
Small Business Tools & Tech Created: Tuesday, September 25, 2007 Updated: Sunday, May 27, 2012
From printers and business gifts through business apps and cloud computing, this is the section that provides suggestions and buying advice for your small business needs.
6 Sure Ways to Increase Sales Created: Thursday, April 07, 2005 Updated: Wednesday, May 23, 2012
Shifting your sales focus can make increasing your sales easier - and build the customer loyalty that results in repeat sales. Learn how with these six sure ways to increase sales.
Quotes on Leadership Created: Thursday, December 18, 2003 Updated: Wednesday, May 23, 2012
Learn how you can lead and inspire others with these quotes on leadership quotes and being a leader.
Vision Statement Definition Created: Thursday, August 11, 2005 Updated: Wednesday, May 23, 2012
What is a vision statement and how do you get started creating a vision statement? Learn what and how here.
Customer Service Definition Created: Monday, December 15, 2003 Updated: Wednesday, May 23, 2012
A definition of customer service and customer service resources for small business owners.
Executive Summary Example Created: Wednesday, January 11, 2006 Updated: Wednesday, May 23, 2012
Writing an executive summary for your business plan? Here's an executive summary example that you can use as a model.
Business Registration in Nova Scotia Created: Saturday, December 27, 2003 Updated: Wednesday, May 23, 2012
A business registration guide for registering a sole proprietorship, partnership or corporation in Nova Scotia, Canada.
Business Etiquette Quiz - Correct Answer - Question 3 Created: Monday, May 21, 2012 Updated: Monday, May 21, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Correct Answer - Question 2 Created: Monday, May 21, 2012 Updated: Monday, May 21, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Correct Answer - Question 10 Created: Monday, May 21, 2012 Updated: Monday, May 21, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Correct Answer - Question 6 Created: Monday, May 21, 2012 Updated: Monday, May 21, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Correct Answer - Question 7 Created: Monday, May 21, 2012 Updated: Monday, May 21, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Correct Answer - Question 4 Created: Monday, May 21, 2012 Updated: Monday, May 21, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Correct Answer - Question 5 Created: Monday, May 21, 2012 Updated: Monday, May 21, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Correct Answer - Question 9 Created: Monday, May 21, 2012 Updated: Monday, May 21, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Correct Answer - Question 8 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 3 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 2 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 10 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 1 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 7 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 6 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 4 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 5 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Business Etiquette Quiz - Incorrect Answer - Question 9 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Customer Complaints Create Profit Created: Wednesday, April 23, 2008 Updated: Sunday, May 20, 2012
Mary Sandro explains how to turn customer complaints into opportunities.
Business Etiquette Quiz - Incorrect Answer - Question 8 Created: Sunday, May 20, 2012 Updated: Sunday, May 20, 2012
How do your business manners rate? Find out with this business etiquette quiz.
Top Multifunction InkJet Printers Created: Friday, June 15, 2007 Updated: Wednesday, May 16, 2012
These top multifunction inkjet printers are ideal for home offices and small businesses.
Writing a Business Plan - Competitive Analysis Section Created: Friday, November 21, 2003 Updated: Tuesday, May 15, 2012
Writing a business plan? Preparing to write the Competitive Analysis section of the business plan means finding out about your competitors. Here's how.

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