The kind of customer service that increases sales is good customer service, of course.
And that's not really had to define. It's the kind of customer service that you want when you walk into a store or visit a website thinking of buying something.
That's the kind of customer service that not only makes the sale the day of that visit, but makes future sales, too, as satisfied customers not only return to make more purchases at your business themselves, but pass around good word-of-mouth about your business that brings in other customers.
So knowing all this, why does this kind of customer service seem to be so hard to find?
Perhaps as merchants, we get too busy and forget how important good customer service is.
Make good customer service a priority for you and your staff today and you'll reap the benefits all year round. Here are my 8 Rules for Good Customer Service; you might want to print them off and pin them up.
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I wanted to call this entry "8 Frequently Overlooked Tax Deductions That Will Make a Real Difference to the Amount of Income Tax Your Canadian Small Business Has to Pay" - but my titles have character limits.
Fortunately, you get the point anyhow. Check out this list to see how many of these tax deductions your small business can use.
More on Canadian Income Tax
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March 8th, International Women's Day, is a great time to reflect on women in business, especially this year when Canada's theme is Strong Women; Strong Canada - Canadian Women - Creating Jobs One Business at a time.
Here in Canada, more women are joining the ranks of the self-employed all the time.
- In 2011, 17.5 percent of all SMEs in Canada were owned solely by women, 5.6 percent were majority owned by women and another 28.1 percent were owned by men and women in equal partnership.
- According to RBC Economics, majority-owned women's businesses contributed an estimated $148 billion dollars to the Canadian economy in 2011.
- Currently women-owned businesses currently employ over 1.5 million Canadians according to the BMO Financial Group - and the same study indicated that 71% of Canadian women would like to start their own business.
About Canadian Women in Business on This Website
International Women's Day is also a great day to celebrate the triumphs and accomplishments of women everywhere, to reflect on what improvements to women's lives are yet to be achieved, and to do our own part to "ensure that the future for girls is bright, equal, safe and rewarding".
To find International Women's Day events near you, visit this page of the International Women's Day website.
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