Retail Management

This customer service guide for small business takes a systematic approach to good customer service. The articles here will teach you what good customer service is and give you tools to assess and improve the customer service your retail business provides.

Ensure that your retail business becomes known for its good customer service and reap the benefits that good customer service provides with these eight simple rules.

To make the store return a positive customer experience, you need to be sure both your return policy and your return process match your customer service goals. These tips for handling store returns will ensure you're providing customer service rather than disservice.

For small businesses, using an iPad point of sale system can provide significant cost savings. But it can also be good for customers. Read about all the advantages of using an iPad POS system here.

Doing a credit check on a customer before you extend credit can save you money and buy you peace of mind. And the best credit check is an accurate credit report. Learn how and where to get credit reports in Canada.

Whether you have a brick-and-mortar business or an online one, credit card fraud is costing you money. This credit card fraud prevention checklist explains what your business can do to prevent credit card fraud, whether you're dealing with credit card customers face-to-face, over the phone, or through the Internet.

One way that your business can help prevent credit card fraud is by ensuring that all your staff are aware of these suspicious behaviors that may indicate someone's about to try paying for a purchase with a counterfeit or stolen credit card.

The first step in credit card fraud prevention is knowing what types of credit card fraud exist. This credit card fraud definition explains.

The same customer service approach that works for large Canadian retailers will work for people running smaller retail stores. See what can be learned about retail management from these two top retailers.

Business relocation to take advantage of a lower lease rate sounds like a no-brainer. But it's not as cut and dried as you might think. Read this article first if you're thinking of changing your business location.

Retail statistics and predictions about Halloween from the Retail Council of Canada. Only Christmas is bigger.

Good inventory control is critical for your retail business's success. About Retailing Guide Shari Waters explains how a retailer can be sure to stock the right amount of the right products at the right time by using an Open-To-Buy (OTB) plan.

This retail markup/markdown calculator lets you easily determine the selling price of a product if you know the cost of the merchandise as well as the percent markup or markdown (About Retailing).

Setting the right price is a crucial step towards making profit. About Retailing Guide Shari Waters explains the most popular pricing strategies.

How to organize a retail store into departments for managing your retail store's inventory more effectively (Canada - Saskatchewan Business Services Centre).

"The Voice of Retail" is a not-for-profit association with more than 9,000 members representing all retail formats, including national and regional department stores, mass merchants, specialty chains, independent stores and online merchants.

Before you spend a fortune on retail store display, have a look at these seven inexpensive retail store display tips from Inspire Retail Solutions.

If you're interested in starting a retail clothing store, you'll want to read this guide, which provides an industry overview and information on regulations, retail store display and retail management as well as information specific to starting a retail business in Saskatchewan (Canada Manitoba Business Service Centre).

An explanation of the different types of bar codes and documents on using bar codes, such as "Bar Coding Basics for Shipping Containers" "Bar Coding for Designers, Printers and Packagers" (GS1 Canada).